TOPIC
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SUBTOPIC
Lightweight standard for ITSM
LANGUAGE
English
ENROLL
On Demand
DURATION
1 day (8h)
TRAINER
EGI.eu
With FitSM Training you will learn the fundamentals of IT service management and how to implement FitSM in your organisation through a combination of lessons and examples.
FitSM is a lightweight standard for IT service management. It brings order and traceability with simple, practical support and provides a common conceptual and process model setting out realistic requirements.
The training programme is structured in three levels: Foundation, Advanced and Expert.
With FitSM training you can:
- Increase your expertise in managing IT services
- Raise your professional profile by a recognised certification
FitSM is a lightweight standard for IT service management. It brings order and traceability with simple, practical support and provides a common conceptual and process model setting out realistic requirements.
The training programme is structured in three levels: Foundation, Advanced and Expert.
With FitSM training you can:
- Increase your expertise in managing IT services
- Raise your professional profile by a recognised certification
Keywords:
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LEARNING OUTCOMES
FitSM is an open, lightweight standard for professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provide crucial help in delivering services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.
PRE-REQUISITES
Nothing
TARGET AUDIENCE
Professional Data Handling/Management
COURSE TYPE
Lecture and Hands-on
MATERIALS
Slides, practical exercises
