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DIH Aragon, Chatbot or Conversational assistant

TYPE
Data value chain, Technology provision
REGION
Aragon
LANG
English, Spanish

Chatbot service is a conversational assistant that allows to simulate a conversation between people, providing automatic and coherent answers to received questions in a written or spoken form. It is based on AI and NLP to recognize words and expressions and answering using sentences previously prepared

SERVICE DESCRIPTION

Chatbots are working well when they are limited to a field or context of use that requires of specific tasks and that results in the following competitive advantages:

  • Availability: Operational 24*7*365
  • Agility and efficiency in the response
  • Reducing errors in data entry and processing
  • Time and cost savings

 

Chatbots  have been used in the following environments:

  • Transactional environments: Allowing the user to make an acquisition or exchange through e-commerce, place and track orders…
  • Customer services: Allowing companies to integrate them into their processes to provide a first level of assistance or access to information quickly.
  • Thematic or informative: Presenting the latest news or information on topic of interest
  • Marketing issues: Collecting useful data to develop marketing campaigns and being able to direct customer’s attention towards products or services offered by the company

CASE EXAMPLES

LINKS

SERVICE OFFERED BY

MEMBER
Aragón DIH
TYPE
DIH
COUNTRY
Spain

MORE INFORMATION ABOUT THIS SERVICE